What is my case worth?

Medicare

Last Updated: 4÷28÷2008

Intro­duc­tion

Medicare is the fed­eral government’s prin­cipal health care insur­ance pro­gram for people 65 years of age and over. In addi­tion, the pro­gram covers people of any age who are per­ma­nently dis­abled or who have end-stage renal dis­ease (people with kidney ail­ments that require dial­ysis or a kidney trans­plant). The Medicare pro­gram insures 39 mil­lion Amer­i­cans and spends $213 bil­lion a year on their care. Medicare is an enti­tle­ment pro­gram, meaning it is not based on finan­cial need.

Although Medicare was orig­i­nally con­ceived as a pro­gram that would relieve older per­sons of the burden of paying for health care, Medicare ben­e­fi­cia­ries now pay a greater per­centage of their incomes for out-of-pocket health care expenses than they did before Medicare was enacted in 1965. In addi­tion to paying a monthly pre­mium, Medicare recip­i­ents are often required to pay a por­tion of the cost of the ser­vices they receive in the form of a deductible or co-insurance amounts. Deductibles, co-insurance amounts and pre­miums increase each Jan­uary. In addi­tion, there are many ser­vices and items, such as long-term nursing home or in-home care that Medicare does not cover. To help with this cost-sharing and the items that Medicare does not cover, Medicare ben­e­fi­cia­ries often pur­chase pri­vate insur­ance poli­cies called “Medigap” poli­cies.

For the most part, Medicare pays only for “acute” care — care that the program’s admin­is­tra­tors view as rea­son­able and nec­es­sary to diag­nose or treat an ill­ness or injury. In other words, the pro­gram does not pay for most pre­ven­tive or chronic health care.

Medicare con­sists of four major pro­grams: Part A, which covers hos­pital stays; Part B, which covers physi­cian fees; Part C, which per­mits Medicare ben­e­fi­cia­ries to receive their med­ical care from among a number of delivery options; and the recently-added Part D, which covers pre­scrip­tion medications.

For more on the basics of Medicare, Medicare.gov has a booklet designed for friends and family of Medicare mem­bers. To down­load the booklet, click here.

Eli­gi­bility

There are two parts of Medicare, each with their own eli­gi­bility require­ments. Medicare Part A is avail­able for anyone who is over age 65 or who is per­ma­nently dis­abled and who is eli­gible for Social Security.

You are eli­gible for Medicare Part A if you:

  • are a United States res­i­dent who has reached age 65 and are either a U.S. cit­izen or a legally admitted alien who has resided in the U.S. con­tin­u­ously for at least five years;
  • are a dis­abled person of any age who has been enti­tled to Social Secu­rity, widows, or Rail­road Retire­ment dis­ability ben­e­fits for 25 months;
  • have end-stage renal dis­ease that requires dial­ysis treat­ment or a kidney transplant.

Medicare Part B is avail­able for anyone over age 65 regard­less of Social Secu­rity eligibility.

Medicare Part A

Medicare Part A covers insti­tu­tional care in hos­pi­tals and skilled nursing facil­i­ties, as well as cer­tain care given by home health agen­cies and care pro­vided in hospices.

Any person who has reached age 65 and who is enti­tled to Social Secu­rity ben­e­fits is eli­gible for Medicare Part A without charge. That is, there are no pre­miums for this part of the Medicare program.

Hos­pital Coverage

Medicare pays for 90 days of hos­pital care per “spell of ill­ness,” plus an addi­tional life­time reserve of 60 days. A single “spell of ill­ness” begins when the patient is admitted to a hos­pital or other cov­ered facility, and ends when the patient has gone 60 days without being read­mitted to a hos­pital or other facility. There is no limit on the number of spells of ill­ness. How­ever, the patient must sat­isfy a deductible before Medicare begins paying for treat­ment. This deductible, which changes annu­ally, is $1,024 in 2008.

After the deductible is sat­is­fied, Medicare will pay for vir­tu­ally all hos­pital charges during the first 60 days of a recipient’s hos­pital stay, other than tele­phone and tele­vi­sion expenses. What Medicare covers includes:

  • a bed in a semi­pri­vate room, meaning a room with at least one other patient. (Medicare will pay for a pri­vate room only if it is “med­ically necessary.”)
  • all meals
  • reg­ular nursing services
  • oper­ating room, inten­sive care unit, or coro­nary care unit charges
  • med­ical supplies
  • drugs fur­nished by the hospital
  • lab­o­ra­tory tests
  • x-rays
  • the use of appliances
  • med­ical social services
  • phys­ical and occu­pa­tional therapy
  • speech therapy
  • blood trans­fu­sions after the first three pints of blood

How­ever, Medicare will not pay for treat­ments or pro­ce­dures that it con­siders med­ically unproven or experimental.

If the hos­pital stay extends beyond 60 days, the Medicare ben­e­fi­ciary begins shoul­dering more of the cost of his or her care. From day 61 through day 90, the patient pays coin­sur­ance of $256 a day in 2008. Beyond the 90th day, the patient begins to tap into his or her 60-day life­time reserve. During hos­pital stays cov­ered by these reserve days, ben­e­fi­cia­ries must pay coin­sur­ance of $512 per day in 2008. This reserve is not reset after each “spell of ill­ness.” Once it has been exhausted, the ben­e­fi­ciary will receive cov­erage for only 90 days when the next spell of ill­ness occurs. How­ever, studies show that the average length of a hos­pital stay cov­ered by Medicare is eight days.

Medicare Part A also pays for stays in psy­chi­atric hos­pi­tals, but pay­ment is lim­ited to a total of 190 days of inpa­tient psy­chi­atric hos­pital ser­vices during a beneficiary’s lifetime.

Fighting a Hosp­tial Discharge

If you are admitted to a hos­pital as a Medicare patient, the hos­pital may try to dis­charge you before you are ready. While the hos­pital can’t force you to leave, it can begin charging you for ser­vices. There­fore, it is impor­tant to know your rights and how to appeal. Even if you don’t win your appeal, appealing can buy you cru­cial extra days of Medicare coverage.

Starting July 1, 2007, new notice require­ments for Medicare patients being dis­charged from the hos­pital go into effect. The notices give Medicare patients infor­ma­tion about their dis­charge and appeal rights. Pre­vi­ously hos­pi­tals were required to give patients a written notice before dis­charge called “Hospital-Issued Notice of Non-Coverage” (HINN). Hos­pi­tals may still give HINNs in cer­tain cir­cum­stances, but the new rules require hos­pi­tals to give two notices to patients of their rights—one right after admis­sion and one before discharge.

Within two days of admis­sion to a hos­pital, the hos­pital must give you a notice called “An Impor­tant Mes­sage from Medicare about Your Rights” (IM) explaining your dis­charge and appeal rights. You must read the notice, sign it, and date it. Two days before dis­charge, the hos­pital must give you another copy of the IM. If you are in the hos­pital for three days or less, the hos­pital only needs to give you one notice.

Once you receive a dis­charge deci­sion and you are not ready to leave, you should imme­di­ately con­tact your local Medicare Quality Improve­ment Orga­ni­za­tion (QIO). A QIO is a group of doc­tors and other pro­fes­sionals who mon­itor the quality of care deliv­ered to Medicare ben­e­fi­cia­ries. They are paid by the fed­eral gov­ern­ment and not affil­i­ated with a hos­pital or HMO. The phone number should be on the IM. You can also click here for a list of QIOs.

It is very impor­tant to con­tact the QIO right away. You must con­tact the QIO by noon on the first busi­ness day after you receive the dis­charge notice. If you do this, you will not have to pay for your care while you wait for your dis­charge to be reviewed. If you don’t con­tact the QIO by noon, the hos­pital can begin charging you on the third day after you receive the dis­charge notice.

Once you request a QIO review, the hos­pital is required to give you a “Detailed Notice of Dis­charge.” You should receive the notice no later than noon the day after you request a QIO review. The detailed notice explains the med­ical reason behind the discharge.

The QIO will con­duct a review of the dis­charge. The QIO doc­tors will review the med­ical neces­sity, appro­pri­ate­ness, and the quality of hos­pital treat­ment fur­nished to you. The hos­pital cannot dis­charge you while the QIO is reviewing the dis­charge deci­sion, and you will not have to pay for the addi­tional days in the hos­pital. If you don’t agree with the QIO’s deci­sion, you can ask it to recon­sider. It must issue a deci­sion within three days.

If, after the recon­sid­er­a­tion, the QIO still agrees with the hospital’s deci­sion, you can appeal to an admin­is­tra­tive law judge (ALJ). You will prob­ably need legal counsel to help you through this process. You can appeal the ALJ’s deci­sion to the Depart­ment of Health and Human Ser­vices, Depart­mental Appeals Board (DAB). Finally, if you don’t agree with the DAB deci­sion, you can appeal to fed­eral court as long as at least $1,000 is at stake.

States may have their own dis­charge pro­tec­tions. You can find the law in your state from the QIO in your state. Click here for a list of QIOs by state.

Skilled Nursing Facility Coverage

Medicare Part A covers up to 100 days of “skilled nursing” care per spell of ill­ness. How­ever, the con­di­tions for obtaining Medicare cov­erage of a nursing home stay are quite strin­gent. Here are the main requirements:

  1. The Medicare recip­ient must enter the nursing home no more than 30 days after a hos­pital stay that itself lasted for at least three days (not counting the day of discharge);
  2. The care pro­vided in the nursing home must be for the same con­di­tion that caused the hos­pi­tal­iza­tion (or a con­di­tion med­ically related to it); and
  3. The patient must receive a “skilled” level of care in the nursing facility that cannot be pro­vided at home or on an out­pa­tient basis. In order to be con­sid­ered “skilled,” nursing care must be ordered by a physi­cian and deliv­ered by, or under the super­vi­sion of, a pro­fes­sional such as a phys­ical ther­a­pist, reg­is­tered nurse or licensed prac­tical nurse. More­over, such care must be deliv­ered on a daily basis. (Few nursing home res­i­dents receive this level of care.)

As soon as the nursing facility deter­mines that a patient is no longer receiving a skilled level of care, the Medicare cov­erage ends. And, begin­ning on day 21 of the nursing home stay, there is a sig­nif­i­cant copay­ment equal to one-eighth of the ini­tial hos­pital deductible ($128 a day in 2008). This copay­ment will usu­ally be cov­ered by a Medigap insur­ance policy, pro­vided the patient has one.

A new spell of ill­ness can begin if the patient has not received skilled care, either in a skilled nursing facility (SNF) or in a hos­pital, for a period of 60 con­sec­u­tive days. The patient can remain in the SNF and still qualify as long as he or she does not receive a skilled level of care during that 60 days.

Nursing homes often ter­mi­nate Medicare cov­erage for SNF care before they should. Two mis­un­der­stand­ings most often result in inap­pro­priate denial of Medicare cov­erage to SNF patients. First, many nursing homes assume in error that if a patient has stopped making progress towards recovery then Medicare cov­erage should end. In fact, if the patient needs con­tinued skilled care simply to main­tain his or her status (or to slow dete­ri­o­ra­tion) then the care should be pro­vided and is cov­ered by Medicare.

Second, nursing homes may wrongly believe that care requiring only super­vi­sion (rather than direct admin­is­tra­tion) by a skilled nurse is excluded from Medicare’s SNF ben­efit. In fact, patients often receive an array of treat­ments that don’t need to be car­ried out by a skilled nurse but which may, in com­bi­na­tion, require skilled super­vi­sion. In these instances, if the poten­tial for adverse inter­ac­tions among mul­tiple treat­ments requires that a skilled nurse mon­itor the patient’s care and status, then Medicare will con­tinue to pro­vide coverage.

When a patient leaves a hos­pital and moves to a nursing home that pro­vides Medicare cov­erage, the nursing home must give the patient written notice of whether the nursing home believes that the patient requires a skilled level of care and thus merits Medicare cov­erage. Even in cases where the SNF ini­tially treats the patient as a Medicare recip­ient, after two or more weeks, often, the SNF will deter­mine that the patient no longer needs a skilled level of care and will issue a “Notice of Non-Coverage” ter­mi­nating the Medicare coverage.

Whether the non-coverage deter­mi­na­tion is made on entering the SNF or after a period of treat­ment, the notice asks whether the patient would like the nursing home bill to be sub­mitted to Medicare despite the nursing home’s assess­ment of his or her care needs. The patient (or his or her rep­re­sen­ta­tive) should always ask for the bill to be sub­mitted. This requires the nursing home to submit the patient’s med­ical records for review to the fiscal inter­me­diary, an insur­ance com­pany hired by Medicare, which reviews the facil­i­ties determination.

The review costs the patient nothing and may result in more Medicare cov­erage. While the review is being con­ducted, the patient is not oblig­ated to pay the nursing home. How­ever, if the appeal is denied, the patient will owe the facility retroac­tively for the period under review. If the fiscal inter­me­diary agrees with the nursing home that the patient no longer requires a skilled level of care, the next level of appeal is to an Admin­is­tra­tive Law Judge. This appeal can take a year and involves hiring a lawyer. It should be pur­sued only if, after reviewing the patient’s med­ical records, the lawyer believes that the patient was receiving a skilled level of care that should have been cov­ered by Medicare. If you are turned down at this appeal level, there are sub­se­quent appeals to the Appeals Council in Wash­ington, and then to fed­eral court.

Hos­pice Care

If the Medicare ben­e­fi­ciary has no more than six months to live, Medicare will pay for unlim­ited hos­pice care. This can be at home or in a hos­pice facility, and includes ser­vices not gen­er­ally cov­ered by Medicare. These ser­vices include home health aide and home­maker ser­vices, phys­ical therapy, coun­seling, as well as physi­cian and nursing ser­vices. There is also a pro­vi­sion for “respite care”–up to five con­sec­u­tive days of inpa­tient care to give the patient’s pri­mary at-home care­giver some relief. The patient must pay 5 per­cent of the cost of this respite care.

Hos­pice ben­efit recip­i­ents are respon­sible for up to a $5 copay­ment for each pre­scrip­tion drug, but oth­er­wise there are no deductibles or other copay­ments for this ben­efit. Bear in mind, how­ever, that in electing hos­pice care, the ben­e­fi­ciary is choosing to receive non­cu­ra­tive med­ical and sup­port ser­vices rather than treat­ment toward a cure for the ter­minal illness.

Because Medicare’s hos­pice home care ben­efit does not cover full-time care, it is not an option unless there is a full-time care­taker in the home. For more details on Medicare’s hos­pice care ben­efit, click here.

Medicare Part B

Medicare Part B basi­cally covers “out­pa­tient” care: office visits to med­ical spe­cial­ists, ambu­lance trans­porta­tion, diag­nostic tests per­formed in a doctor’s office or in a hos­pital on an out­pa­tient basis, physi­cian visits while the patient is in the hos­pital, and var­ious out­pa­tient ther­a­pies that are pre­scribed by a physi­cian. Part B also covers a number of pre­ven­tive ser­vices. For more infor­ma­tion, click here. In addi­tion, Part B covers home health ser­vices if the ben­e­fi­ciary is not enrolled in Medicare Part A. (See The Medicare Home Health Ben­efit below.)

Medicare recip­i­ents who are eli­gible for Part A are auto­mat­i­cally enrolled in Part B unless they opt out. Part B enrollees pay a monthly pre­mium that is adjusted annu­ally. This pre­mium, which is $96.40 a month in 2008, pays for about one-quarter of Part B’s actual costs; the fed­eral gov­ern­ment pays for the other 75 per­cent through gen­eral tax rev­enues. This cost-sharing makes Part B some­thing of a bar­gain, and many Medicare recip­i­ents buy it unless their present or former employer pro­vides com­pa­rable coverage.

Begin­ning in Jan­uary 2008, higher income ben­e­fi­cia­ries will pay higher Part B pre­miums. Fol­lowing are the higher pre­mium rates:

  • Indi­vid­uals with annual incomes between $82,000 and $102,000 and mar­ried cou­ples with annual incomes between $164,000 and $204,000 in 2008 will pay a monthly pre­mium of $122.20.
  • Indi­vid­uals with annual incomes between $102,000 and $153,000 and mar­ried cou­ples with annual incomes between $204,000 and $306,000 in 2008 will pay a monthly pre­mium of $124.70.
  • Indi­vid­uals with annual incomes between $153,000 and $205,000 and mar­ried cou­ples with annual incomes between $306,000 and $410,000 in 2008 will pay a monthly pre­mium of $199.70.
  • Indi­vid­uals with annual incomes of $205,000 or more and mar­ried cou­ples with annual incomes of $410,000 or more in 2008 will pay a monthly pre­mium of $238.40.

More­over, there is a finan­cial incen­tive not to delay enroll­ment; those who wait to enroll in Part B after they become eli­gible for Medicare will pay a penalty. For each year that an indi­vidual puts off enrolling, his or her monthly pre­mium increases by 10 per­cent — per­ma­nently. Thus, a person who waits five years to enroll in Part B will pay pre­miums 50 per­cent higher than she oth­er­wise would. (This penalty does not apply if the indi­vidual is cov­ered by an employer group plan that is avail­able only to cur­rent employees.)

The specifics of what is cov­ered and what is not cov­ered under Part B are com­plex and change peri­od­i­cally in response to efforts to con­tain health care costs. Fol­lowing are some of the items that are excluded from coverage:

  • pre­scrip­tion drugs that are not admin­is­tered by a physician
  • rou­tine phys­ical checkups
  • eye glasses or con­tact lenses (in most cases)
  • hearing aids
  • ortho­pedic shoes, except for diabetics
  • cus­to­dial care
  • cos­metic surgery
  • immu­niza­tions except pneu­mo­coccal vaccines
  • most dental services
  • rou­tine foot care

Medicare Part B recip­i­ents must sat­isfy an annual deductible of $135 (in 2008). Once the deductible has been met, Medicare pays 80 per­cent of what Medicare con­siders a “rea­son­able charge” for the item or service. The ben­e­fi­ciary is respon­sible for the other 20 percent.

How­ever, in most cases what Medicare calls a “rea­son­able charge” is less than what a doctor or other med­ical provider nor­mally charges for a service. Whether a Medicare ben­e­fi­ciary must pay part of the dif­fer­ence between the Medicare-approved charge and the provider’s normal charge depends on whether or not the provider has agreed to par­tic­i­pate in the Medicare program.

If the provider par­tic­i­pates in Medicare, he or she “accepts assign­ment,” which means that the provider agrees that the total charge for the cov­ered service will be the amount approved by Medicare. Medicare then pays the provider 80 per­cent of its approved amount, after sub­tracting any part of the beneficiary’s annual deductible that has not already been met. The provider then charges the ben­e­fi­ciary the remaining 20 per­cent of the approved “rea­son­able” charge, plus any part of the deductible that has not been satisfied.

Some states either require all licensed physi­cians to par­tic­i­pate in the Medicare pro­gram or require even non-participating providers to accept the Medicare-approved rate as full payment.

But many states have no such require­ments. If a Medicare ben­e­fi­ciary in one of these states is treated by a non-participating provider who is charging more than the Medicare-approved rate, the ben­e­fi­ciary must pay the usual 20 per­cent of the Medicare-approved charge plus an addi­tional 15 per­cent of the Medicare-approved amount (called a “lim­iting charge”).

It is against the law for providers in any state to charge Medicare patients more than an addi­tional 15 per­cent of the Medicare-approved charge.

Example: Doctor Jones bills Mrs. Smith $150 for an office visit that Medicare says should cost only $100. Mrs. Smith must pay Dr. Jones $35 — 20 per­cent of the approved charge ($20) plus an addi­tional 15 per­cent of the approved charge ($15).

In such “non-assignment” cases, Medicare pays the ben­e­fi­ciary 80 per­cent of the approved amount and the ben­e­fi­ciary must pay the provider the entire charge that is due. In the above example, how­ever, not all of the charge is due: Doctor Jones is taking a loss (com­pared to his stan­dard rate) of $35 in treating Mrs. Smith. Doctor Jones must accept this loss as the price of treating a Medicare patient.

Other physi­cian prac­tices that vio­late Medicare Part B’s rules include:

  • requiring patients to waive their right to Medicare ben­e­fits and making them pay pri­vately for Medicare-covered services;
  • requiring ben­e­fi­cia­ries to pay for ser­vices such as tele­phone con­ver­sa­tions with the doctor, pre­scrip­tion refills, and med­ical con­fer­ences with other pro­fes­sionals for which they were never pre­vi­ously charged;
  • requiring ben­e­fi­cia­ries to sign a paper agreeing to pay pri­vately for all ser­vices that Medicare will not cover and then using this waiver to make ben­e­fi­cia­ries pay for a service that Medicare covers as part of a package of related procedures;
  • suing ben­e­fi­cia­ries in small claims court for amounts above the 15 per­cent “lim­iting charge”;
  • billing for ser­vices that do not have a set fee and claiming that no charge limits apply to these services.

Medicare patients do not have to share the cost of all ser­vices under Medicare Part B. Medicare pays for cer­tain ser­vices in full, including diag­nostic lab­o­ra­tory tests, home health ser­vices, second opin­ions on surgery (or third opin­ions if the two ear­lier opin­ions dis­agree), expenses for pneu­mo­coccal vac­cine, and costs to kidney trans­plant donors. In all these cases, the $135 (in 2008) deductible does not apply and the 20 per­cent copay­ment is waived. On the other hand, Medicare will pay only 50 per­cent of the “approved” rate for the treat­ment of mental dis­or­ders on an out­pa­tient basis.

Home Health Benefit

If you qualify, Medicare will cover your home health ben­e­fits entirely, and while under the law there’s no limit on the length of time you will be cov­ered, in prac­tice cov­erage is limited.

Nev­er­the­less, Medicare home health ben­e­fits can mean the dif­fer­ence between you or a family member con­tin­uing to stay at home, or your health dete­ri­o­rating until hos­pital care or nursing home place­ment become necessary.

You are enti­tled to Medicare cov­erage of your home health care if you meet the fol­lowing requirements:

  • you are con­fined to your home (meaning that leaving it to receive ser­vices would be a “con­sid­er­able and taxing effort”):
  • your doctor has ordered home health ser­vices for you; and
  • at least some ele­ment of the ser­vices you receive are “skilled” (inter­mit­tent skilled nursing care, phys­ical therapy or speech therapy).

What you get: If you need an ele­ment of “skilled” care, then you will also be enti­tled to Medicare cov­erage of social ser­vices, part-time or inter­mit­tent home health aide ser­vices, and nec­es­sary med­ical sup­plies and durable med­ical equip­ment. You can receive up to 35 hours of ser­vices a week, although few ben­e­fi­cia­ries actu­ally get this level of service. You are enti­tled to the same level of ser­vices whether you are a member of an HMO or are enrolled in tra­di­tional fee-for-service Medicare.

What you pay: Nothing, with the excep­tion of 20 per­cent of the cost of med­ical sup­plies and equip­ment, which is cov­ered by some Medigap policies.

While the gov­ern­ment insists that it has not changed the cri­teria for who is eli­gible for home care ser­vices, home health agen­cies have inevitably cut back on ser­vices they pro­vide in order to make their own bud­gets balance.

What you can do: All this means that Medicare recip­i­ents must advo­cate for the ser­vices they need. If you have to appeal a ter­mi­na­tion of service, the good news is that most people who appeal Medicare home health ben­e­fits win their cases. At the first level of review, 39 per­cent are suc­cessful, and on appeal to an admin­is­tra­tive law judge, 81 per­cent are suc­cessful. The bad news is that you have to pay pri­vately for the care in order to have an appeal­able issue. This is because the issue on appeal is not the ter­mi­na­tion of a service, but the denial of Medicare pay­ment for the service. As a result, many ben­e­fi­cia­ries simply try to make do without the care or hire help on their own without the training and super­vi­sion pro­vided by home health agencies.

Most Medicare ben­e­fi­cia­ries are not informed of their appeal rights when given notice that their home health care ben­e­fits will be ter­mi­nated. Attor­neys have filed a nation­wide class action suit on behalf of home­bound seniors seeking advance notice of any ter­mi­na­tion of ben­e­fits for Medicare home health cov­erage, as well as notice of the ability to appeal such a denial before the ter­mi­na­tion occurs. If your ben­e­fits or those of a family member are reduced or ter­mi­nated, you should take the fol­lowing steps:

1. Ask your home health agency to explain the cut­back and write down its answer. Ask the agency to give you written notice of the cut­back or ter­mi­na­tion of service.

2. Ask your physi­cian to call the agency to urge it not to cut back the ser­vices and to pro­vide a letter ver­i­fying the level of care you need. This can be essen­tial to whether you ulti­mately receive the ben­e­fits you deserve.

3. Con­sult your attorney or a Medicare assis­tance agency in your state to deter­mine whether you likely would be suc­cessful on appeal.

4. If you decide to appeal, do so imme­di­ately, and arrange with the home health agency to pay pri­vately for the ser­vices pending the result of the appeal.

Appealing Medicare Part A and B Decisions

While the fed­eral gov­ern­ment makes the rules about Medicare, the day-to-day admin­is­tra­tion and oper­a­tion of the Medicare pro­gram are han­dled by pri­vate insur­ance com­pa­nies that have con­tracted with the gov­ern­ment. In the case of Medicare Part A, these insurers are called “inter­me­di­aries,” and in the case of Medicare Part B they are referred to as “car­riers.” In addi­tion, the gov­ern­ment con­tracts with com­mit­tees of physi­cians — quality improve­ment orga­ni­za­tions (QIOs) — to decide the appro­pri­ate­ness of care received by most Medicare ben­e­fi­cia­ries who are inpa­tients in hospitals.

Some­times an inter­me­diary, car­rier or QIO will decide that a par­tic­ular treat­ment or service is not be cov­ered by Medicare and will deny the beneficiary’s claim. Many of these deci­sions are highly sub­jec­tive and involve deter­mining, for example, what is “med­ically and rea­son­ably nec­es­sary” or what con­sti­tutes “cus­to­dial care.” If a ben­e­fi­ciary dis­agrees with a deci­sion, there are recon­sid­er­a­tion and appeals pro­ce­dures within the Medicare pro­gram. Once Medicare’s review process has been exhausted, the matter can be taken to court if the amount of money in dis­pute exceeds either $1,000 or $2,000, depending on the type of claim. Medicare ben­e­fi­cia­ries can rep­re­sent them­selves during these appeal pro­ceed­ings, or they can be rep­re­sented by a per­sonal rep­re­sen­ta­tive or an attorney. The Medicare Rights Center esti­mates that only about 2 per­cent of Medicare ben­e­fi­cia­ries appeal denials of care, but 80 per­cent of those who do appeal win more care.

Even if Medicare ulti­mately rejects a dis­puted claim, a ben­e­fi­ciary may not nec­es­sarily have to pay for the care he or she received. If a recip­ient did not know or could not have been expected to know that Medicare cov­erage would be denied for cer­tain ser­vices, the recip­ient is granted a “waiver of lia­bility” and the health care provider is the one who suf­fers the eco­nomic loss. In cases where this lim­ited waiver of lia­bility does not apply, how­ever, the ben­e­fi­ciary is liable for any costs of care that Medicare does not cover. For example, a patient is finan­cially respon­sible for any ser­vices nor­mally pro­vided under Medicare Part B if pro­vided by a non­par­tic­i­pating provider who did not “accept assign­ment” of the claim.

Medigap Poli­cies

With all the deductibles, copay­ments and cov­erage exclu­sions, Medicare now pays for only about half of the med­ical costs of America’s senior cit­i­zens. Much of the bal­ance not cov­ered by Medicare can be cov­ered by pur­chasing a so-called “Medigap” insur­ance policy.

Insur­ance com­pa­nies may sell only poli­cies that fall into one of 12 stan­dard ben­efit pack­ages, ranging from basic cov­erage to the most com­pre­hen­sive cov­erage. The 12 avail­able Medigap policy pack­ages are iden­ti­fied by the let­ters A through L (see chart below). Each plan package offers a dif­ferent com­bi­na­tion of ben­e­fits, allowing pur­chasers to choose the com­bi­na­tion that is right for them. How­ever, each plan package is the same across insur­ance com­pa­nies — thus, a C package from one insurer will be iden­tical to a C package offered by another. Of course, the more Medigap cov­erage you pur­chase, the more you will have to pay in pre­miums. All Medigap poli­cies must pro­vide at least the fol­lowing core ben­e­fits (dollar fig­ures are for 2008):

  • $256 a day coin­sur­ance for days 61 to 90 of a hos­pital stay;
  • $512 a day coin­sur­ance for days 91–150 of a hos­pital stay (life­time reserve days);
  • All hos­pital approved costs from day 151 through 365.

In addi­tion plans A through J also cover the following:

  • The cost of the first three pints of blood not cov­ered by Medicare.
  • The 20 per­cent coin­sur­ance for Part B med­ical charges.

Plan K offers the fol­lowing benefits:

  • 50 per­cent of the coin­sur­ance for Part B med­ical ser­vices and 100 per­cent of pre­ven­ta­tive services
  • 50 per­cent of the first three pints of blood
  • 50 per­cent of hos­pice care cost sharing

Plan L offers the fol­lowing benefits:

  • 75 per­cent of the coin­sur­ance for Part B med­ical ser­vices and 100 per­cent of pre­ven­ta­tive services
  • 75 per­cent of the first three pints of blood
  • 75 per­cent of hos­pice care cost sharing

The plans pro­vide a com­bi­na­tion of eight other areas of cov­erage on top of the basic set. These areas of cov­erage include the coin­sur­ance for days 21 to 100 in a skilled nursing facility, the Part A and Part B deductibles, for­eign travel emer­gen­cies, and pre­scrip­tion drug coverage.

States may autho­rize the sale by insur­ance com­pa­nies of the basic plan package and any number of the other nine approved com­bi­na­tions of ben­e­fits, so there may be fewer than 12 options to choose from in your state. Also, if you live in Mass­a­chu­setts, Min­nesota or Wis­consin, dif­ferent types of stan­dard­ized Medigap plans from the ones out­lined below are sold.

A Medicare recip­ient cannot be denied a Medigap policy if he or she applies for one within six months of enrolling in Medicare Part B. Oth­er­wise, claims relating to pre-existing con­di­tions can be denied only during the first six months that the policy is in effect. How­ever, fed­eral law does not require that fee-for-service Medigap poli­cies be offered to those who enroll in Medicare Part B because they are disabled.

Medigap poli­cies do not fill all the gaps in Medicare cov­erage. The biggest gap they fail to bridge is for cus­to­dial care in a nursing facility or for skilled care in a nursing home beyond the first 100 days. For cov­erage of this type of care, you must either pur­chase long-term care insur­ance or qualify for Med­icaid coverage.

Medigap also does not cover vision care, eye­glasses, hearing aids or dental care unless such treat­ment or equip­ment is needed as the result of an injury. In addi­tion, Medigap plans do not cover pre­scrip­tion drugs. Before Jan­uary 1, 2006, pre­scrip­tion drugs were cov­ered in three plan pack­ages (plans H, I and J). But under the Medicare Improve­ment Act, which cre­ated a Medicare pre­scrip­tion drug pro­gram, Medigap poli­cies offering pre­scrip­tion drug cov­erage may no longer be sold. For more on this, see the dis­cus­sion on Pre­scrip­tion Drug Cov­erage below.

A 2001 report by the Gen­eral Accounting Office found that it pays to shop around for a policy. Pre­miums vary widely not only from state to state, but within states as well. For example, researchers found that in Texas a 65-year-old con­sumer could pay any­where from $300 to $1,683 for plan A, depending on the insurer. In Ohio, plan F could range from $996 to $1,944 for an appli­cant of the same age. (For a news article on the GAO report, click here.)

To help you find and com­pare Medigap pro­grams avail­able in your area, the Medicare pro­gram offers a Web site called Medigap Com­pare. This inter­ac­tive tool gives con­tact infor­ma­tion for insur­ance com­pa­nies in your state that sell Medigap poli­cies, and offers basic infor­ma­tion about the poli­cies of some (but by no means all) of these insurers, including which plans they offer; if the plans are offered to per­sons at or over age 65, under 65 with dis­abil­i­ties and/or End-Stage Renal Dis­ease (ESRD); how they price their plans based on what rating method they use; and if you need to be a member of a cer­tain orga­ni­za­tion to buy one of their plans.

Also, the Center for Medicare Advo­cacy offers excel­lent online infor­ma­tion about Medigap. Click on: www.medicareadvocacy.org/FAQ_Medigap.htm


Ben­e­fits Cov­ered by Stan­dard­ized Medigap Policies


Ben­e­fits Plan
A
Plan
B
Plan
C
Plan
D
Plan
E
Plan
F
a
Plan
G
Plan
H
Plan
I
Plan
J
a
Plan
K
Plan
L

Cov­erage for: X X X X X X X X X X X X
  • Part A coinsurance
  • 365 addi­tional hos­pital days during lifetime

Part B coinsurance: X X X X X X X X X X X
50%
X
75%

Blood prod­ucts: X X X X X X X X X X X
50%
X
75%

Skilled nursing facility coinsurance n/a n/a X X X X X X X X X
50%
X
75%

Part A deductible n/a X X X X X X X X X X
50%
X
75%

Part B deductible n/a n/a X n/a n/a X n/a n/a n/a X n/a n/a

Part B bal­ance billingb n/a n/a n/a n/a n/a X X n/a X X n/a n/a

For­eign travel emergency n/a n/a X X X X X X X X n/a n/a

Home health care n/a n/a n/a X n/a n/a X n/a X X n/a n/a

Pre­ven­tive med­ical care n/a n/a n/a n/a X n/a n/a n/a n/a X X X

. a Plans F and J also have a high-deductible option that requires the ben­e­fi­ciary to pay $1,730 (in 2005) before receiving Medigap cov­erage. This deductible is in addi­tion to sep­a­rate deductibles for pre­scrip­tion drugs ($250 per year for Plan J) and for­eign travel emer­gency ($250 per year for plans F and J) which are required in these plans with or without the high-deductible option.

b Some providers do not accept the Medicare rate as pay­ment in full and “bal­ance bill” ben­e­fi­cia­ries for addi­tional amounts that can be no more than 15 per­cent higher than the Medicare pay­ment rate. Plan G pays 80 per­cent of bal­ance billing; plans F, I, and J cover 100 per­cent of these charges.

Source: HCFA, 2005 Choosing a Medigap Policy: Guide to Health Insur­ance for People With Medicare. Click here to down­load in PDF format.

Help with Paying for Medicare

If you don’t qualify for Med­icaid and can’t afford a Medigap policy, you may be able to get help paying for the costs of Medicare.

There are three Medicare assis­tance pro­grams, called Medicare Sav­ings Plans:

  • Qual­i­fied Medicare Ben­e­fi­ciary (QMB): The QMB pro­gram pays for Medicare Part A pre­miums, Medicare Part B pre­miums and deductibles, and coin­sur­ance and deductibles for Part A and Part B.
  • Spec­i­fied Low-income Medicare Ben­e­fi­ciary (SLMB): The SLMB pro­gram pays for Medicare Part B Premium.
  • Qual­i­fying Indi­vidual (QI-1) Pro­gram: The QI-1 pro­gram is an expan­sion of the SLMB pro­gram that you must apply for each year. It pays for Medicare’s Part B Premium.

To qualify for these pro­grams, you must be eli­gible for Medicare Part A (even if you are not enrolled) and have lim­ited income and resources. The income and resource require­ments can vary from state to state, so check with your state before applying. In gen­eral the fol­lowing limits are applied.

Pro­gram Income Limits
QMB Monthly income must be at or below 100 per­cent of the poverty level. For 2007, the income limits are $871 for indi­vid­uals and $1,161 for couples.
SLMB Monthly income must be between 100 per­cent and 120 per­cent of the poverty level. For 2007, the income limits are $1,041 for indi­vid­uals and $1,389 for couples.
QI-1 Monthly income must be between 120 per­cent and 135 per­cent of the fed­eral poverty level. For 2007, the income limits are $1,169 for indi­vid­uals and $1,560 for couples.

Per­sonal assets, including cash, bank accounts, stocks and bonds must not exceed $4,000 for an indi­vidual and $6,000 for mar­ried cou­ples. Your house and car do not count as per­sonal assets. Some states allow addi­tional resources above these fig­ures, for example, New York has no resource limits for the QI-1 Program.

To apply for one of these pro­grams, con­tact your state Depart­ment of Social Ser­vices office or the equiv­a­lent agency in your state.

Medicare Part C

Medicare ben­e­fi­cia­ries may choose health main­te­nance orga­ni­za­tions (HMOs), fee-for-service Medicare, and a menu of options (at least on paper), which include:

  • PPOs (pre­ferred provider orga­ni­za­tions), allowing the use of doc­tors and hos­pi­tals out­side the plan net­work for an extra out-of-pocket cost;
  • PSOs (provider spon­sored orga­ni­za­tions), net­works estab­lished by doc­tors and hospitals;
  • Pri­vate fee-for-service plans, a Medicare-approved pri­vate health insur­ance plan for which Medicare pays part of the cost. Plans would pro­vide an unlim­ited choice of providers and could charge unlim­ited premiums;
  • MSA (med­ical sav­ings account) plans. This offers a way for Medicare recip­i­ents to opt out of the fed­eral pro­gram alto­gether and reap some sav­ings if they stay healthy. Each year, Medicare would give an enrollee a voucher equal to the average annual cost of treating a Medicare ben­e­fi­ciary. The enrollee would use part of the voucher’s value to pur­chase a pri­vate health insur­ance policy with a high deductible (not to exceed $6,000), called a “cat­a­strophic” policy. The remainder of the voucher’s value could be invested in a tax-free MSA, which would be avail­able to pay for any treat­ment costs. If the recip­ient stays healthy, he or she can pocket money left in the account. The MSA option is cur­rently a demon­stra­tion pro­gram avail­able to up to 390,000 Medicare enrollees.
  • Ben­e­fi­cia­ries who so desire may enter con­trac­tual agree­ments for spe­cific ser­vices with physi­cians who have agreed not to par­tic­i­pate in Medicare for two years. Medicare would not pay any part of the cost for these ser­vices and there are no limits on what the physi­cian can charge.

Until 2002, Medicare ben­e­fi­cia­ries were able to switch among tra­di­tional Medicare and these other new options easily, typ­i­cally with just a month’s notice. How­ever, now nine months’ notice is usu­ally required to switch. But ben­e­fi­cia­ries who are happy with the way they are receiving Medicare can stay with that pro­gram, unless the pro­gram stops par­tic­i­pating in Medicare. New Medicare enrollees who do not choose a par­tic­ular pro­gram will auto­mat­i­cally be enrolled in tra­di­tional Medicare.

The Medicare Pre­scrip­tion Drug, Improve­ment, and Mod­ern­iza­tion Act (MMA), enacted in 2003, changed the name of these pri­vate Medicare alter­na­tives to Medicare Advan­tage and raised pay­ment levels to local plans and would-be regional pre­ferred provider orga­ni­za­tions (PPOs).

Medicare Advan­tage (Medicare Man­aged Care)

We’ve all heard about man­aged care, and many of us have first-hand expe­ri­ence with this new health care arrange­ment. Man­aged care is a strategy to reduce health care costs by dis­cour­aging providers from per­forming unneeded ser­vices and by pro­moting pre­ven­tive medicine.

The basic idea of man­aged care is that a health plan is paid a flat monthly fee for each patient under its care. If the plan’s costs in caring for that patient are less than the fixed fee, the plan makes money. But if the patient is quite sick and requires many costly med­ical ser­vices, then the plan may lose money on that par­tic­ular patient. In this way, plans have an invest­ment in keeping costs down.

When Medicare costs started sky­rock­eting along with the rest of the health care sector, Con­gress looked to man­aged care as a par­tial remedy. As a con­se­quence, the Medicare pro­gram now con­tracts with man­aged care plans to pro­vide ser­vices to Medicare ben­e­fi­cia­ries who choose the man­aged care option (now called Medicare Advan­tage). The man­aged care plan receives a fixed monthly fee to pro­vide ser­vices to each Medicare ben­e­fi­ciary under its care. As a Medicare man­aged care enrollee, you receive all the cov­erage you would receive under reg­ular Medicare, except without the large copay­ments and deductibles you would nor­mally pay. In addi­tion, you often receive cov­erage for prod­ucts and ser­vices that Medicare doesn’t cover, such as pre­scrip­tion drugs or cus­to­dial care. Gen­er­ally, you do not need a sup­ple­mental Medigap policy if you join a man­aged care plan. Sound too good to be true? In a way, it is.

Restric­tions on Providers and Services

First, man­aged care plans keep their costs down by lim­iting a patient’s freedom to choose which doc­tors and other providers the patient can see. The most promi­nent type of man­aged care plan, the health main­te­nance orga­ni­za­tion (HMO), main­tains a list or net­work of health care providers (doc­tors, hos­pi­tals, etc.) that their patients are allowed to use. The plan has nego­ti­ated spe­cial rates with these net­work providers. If you see a provider who is not in the net­work, the plan will not pay the bill, and nei­ther will Medicare.

If a man­aged care plan you are con­sid­ering joining restricts access to providers, it is impor­tant to deter­mine whether your doc­tors and other providers are in the plan’s net­work. But bear in mind that man­aged care plans drop providers from their net­works if they start costing the plan too much money. So just because your doctor is a member of the net­work now doesn’t guar­antee that he or she will be part of the net­work later.

Another way plans strive to reduce costs is to require that all care be fun­neled through a pri­mary care physi­cian. This doctor makes all deci­sions about whether or not to refer you to a spe­cialist. You cannot make an appoint­ment with a spe­cialist on your own. The pri­mary care physi­cian is strongly encour­aged to take care of all med­ical prob­lems her­self and refer you to a spe­cialist only when absolutely nec­es­sary. Medicare does require, how­ever, that man­aged care plans allow patients with serious con­di­tions, such as heart dis­ease, kidney failure and cancer, to see spe­cial­ists without refer­rals from their pri­mary care physi­cians. Also, rou­tine pre­ven­tive women’s heatlh care screening must be avail­able without a referral.

For many, man­aged care’s most dis­agree­able cost-cutting strategy is the common require­ment that your pri­mary care physi­cian obtain the plan’s approval before you can receive cer­tain med­ical ser­vices. If the plan admin­is­tra­tors dis­agree with your physi­cian that a pro­ce­dure is med­ically nec­es­sary, the plan may refuse to pay for it. Plans also attempt to reduce costs by allowing their mem­bers shorter periods of hos­pital and nursing home care than Medicare ben­e­fi­cia­ries gen­er­ally receive. In addi­tion, man­aged care plans pro­vide fewer reha­bil­i­ta­tive ser­vices like home health care and out­pa­tient ther­a­pies than does tra­di­tional Medicare.

Not all man­aged care plans are so restric­tive, but the less restric­tive plans are more expen­sive. Some offer what’s known as a “point of service” option that allows you to see physi­cians or other providers that are not in their net­work. If you go out­side of the net­work, how­ever, you will pay a higher por­tion of the bill than if you saw an in-network physician.

In addi­tion, a report by the Medicare Rights Center finds that Medicare Advan­tage plans have serious dis­ad­van­tages over orig­inal Medicare. The report, based on thou­sands of ben­e­fi­ciary calls to the Medicare Rights Center, lists nine common prob­lems with Medicare Advan­tage plans, including prob­lems get­ting emer­gency or urgent care, prob­lems get­ting care while away from home, and prob­lems get­ting con­ti­nuity of care. To read more about the report, click here.

Given the restric­tions of man­aged care, if you are con­sid­ering joining a par­tic­ular plan, it is a good idea to talk with your doctor about his expe­ri­ences with that plan. How is the plan about approving treat­ments, refer­ring patients to spe­cial­ists or allowing patients to remain in the hos­pital if they are not ready to leave? Does the plan fre­quently over­rule the doctor? You might also want to ask the same ques­tions of the doctor’s billing staff.

The True Cost of Medicare Man­aged Care

Given all these restric­tions, you would think that man­aged care would cost less than a Medigap policy. Maybe, maybe not. While many man­aged care plans charge you no pre­mium over and above your Medicare Part B pre­mium, others, such as those offering a “point of service” option or unlim­ited pre­scrip­tion drug cov­erage, charge a small addi­tional premium.

In addi­tion, you may be respon­sible for copay­ments. These are charges plan mem­bers must pay out of pocket when they receive cer­tain kinds of care, such as an office visit or a pre­scrip­tion drug. The copay­ment usu­ally ranges from $5 to $15, depending on the man­aged care plan. If you see a lot of doc­tors or take an array of pre­scribed med­ica­tions, the costs can add up. The plan may also only cover med­ica­tions listed in its “formulary”–the list of drugs it approves. For drugs not in the for­mu­lary, the copay­ment may be higher or the plan may pay nothing at all. Bear in mind that man­aged care plans often change the drugs in their for­mu­lary, so a med­ica­tion cov­ered now may not be cov­ered later.

Another con­sid­er­a­tion is the extent of the plan’s service area. If your plan’s service area is lim­ited, you may lack access to a broad range of providers.

On the plus side, man­aged care plans may offer cov­erage that goes well beyond reg­ular Medicare cov­erage, including:

  • Short-term cus­to­dial care
  • 100 per­cent cov­erage of needed med­ical equipment
  • Chi­ro­practic care, acupunc­ture and acupressure
  • For­eign travel coverage
  • Eye exam­i­na­tions
  • Dental work
  • Hearing tests and hearing aids
  • After-hours care

Com­par­ison Shop Online

Medicare oper­ates a helpful Web site that allows you to com­pare health insurers that offer Medicare man­aged care plans in your area. You can see how the plans stack up according to such useful indices as pre­mium, pre­scrip­tion drug cov­erage, doctor and hos­pital choice, out­pa­tient surgery costs, and much more. Also included is infor­ma­tion on plan mem­bers leaving man­aged care plans. Starting in 2001, Medicare began asking people who chose to leave a man­aged care plan the rea­sons why they left. These rea­sons will soon become part of the Medicare Com­pare site. To go to the site, click here

Another great source of infor­ma­tion for those trying to nego­tiate the man­aged care maze is the Health Insur­ance Coun­seling and Advo­cacy Pro­gram (HICAP). This inde­pen­dent group, which is funded by state agen­cies on aging and by pri­vate dona­tions, coun­sels seniors about Medicare man­aged care and Medigap poli­cies avail­able to them in their area. HICAP offices have a dif­ferent (usu­ally toll-free “800”) main number in each state.

You can also con­tact your State Health Insur­ance Assis­tance Pro­gram (SHIP). The tele­phone number for the SHIP in your State is avail­able by calling 1–800-MEDICARE (1−800−633−4227). SHIP vol­un­teers are avail­able to dis­cuss your indi­vidual sit­u­a­tion and pro­vide infor­ma­tion on options avail­able to you.

Appealing Man­aged Care Plan Decisions

Your plan may over­rule your doctor and refuse to cover a treat­ment or pro­ce­dure that it deems to be med­ically unnec­es­sary or exper­i­mental. By one count, nearly one-third of Medicare man­aged care plan enrollees say they were denied cov­erage for treat­ment by their plans. Such denials of cov­erage can be enraging or even life-threatening. If your plan will not pay for, does not allow, or stops a service that you think should be cov­ered or pro­vided, you can file an appeal. How­ever, this appeals process is run by the plan. After you file the appeal, the plan will review its deci­sion. If the plan does not decide in your favor, the appeal is reviewed by an inde­pen­dent organization.

Medicare man­aged care ben­e­fi­cia­ries sued the Medicare pro­gram, claiming that it was not ade­quately pro­tecting their right to appeal adverse deci­sions by man­aged care plans. This suit was set­tled and resulted in new reg­u­la­tions that strengthen Medicare ben­e­fi­cia­ries’ appeal rights under man­aged care. Medicare must now require man­aged care plans to let you know four days before they end your home health, nursing home, or cer­tain out­pa­tient reha­bil­i­ta­tion care. This advance written notice must explain:

  • Why your HMO thinks that ser­vices are either not needed or are not covered;
  • How you can go about obtaining a fast appeal of the deci­sion from an inde­pen­dent deci­sion­maker out­side the HMO if you think the ser­vices are cov­ered; and
  • That pay­ment for the costs of your care will con­tinue at least until noon of the day fol­lowing the deci­sion by the inde­pen­dent decisionmaker.

Medicare offi­cials are also revising some of the require­ments cov­ering man­aged care orga­ni­za­tions that ter­mi­nate hos­pital ser­vices for Medicare beneficiaries.

You should check your plan’s mem­ber­ship mate­rials or con­tact the plan for details about your appeal rights.

Entering and Leaving Medicare Man­aged Care

You gen­er­ally must be enrolled in Medicare Part A and Part B before you can enroll in a Medicare man­aged care plan. If you want to join a Medicare man­aged care plan, you should con­tact the plan and ask if it is accepting new member enroll­ments or if it has a waiting list. Plans must accept you if you apply within the first six months of signing up for both Parts A and B of Medicare. They also must enroll you during the “open enroll­ment” month of November for cov­erage begin­ning Jan­uary 1. Some plans have con­tin­uous open enroll­ment, meaning that they will accept Medicare ben­e­fi­cia­ries at any time. In addi­tion, the Tax Relief and Health Care Act of 2006 allows people with orig­inal Medicare to join a Medicare Advan­tage Plan that doesn’t include Medicare pre­scrip­tion drug cov­erage out­side of the normal enroll­ment periods at any time in 2007 or 2008. Note, how­ever, if you have Medicare pre­scrip­tion drug cov­erage, it will be can­celled if you join a Medicare Ada­van­tage Plan without coverage.

Man­aged care plans do not always have to accept new enroll­ments, how­ever. Some plans have approved limits on the number of ben­e­fi­cia­ries they can enroll (called “capacity limits”). Once a plan has reached its capacity limit, it does not have to accept any new enroll­ments. Still, if a man­aged care plan refuses to accept your enroll­ment, it must pro­vide a written denial.

It is be fairly easy to leave a man­aged care plan and return to reg­ular Medicare if you so choose. You can leave a plan in one of three ways. You can:

  • call the plan you wish to leave and ask for a dis­en­roll­ment form; or
  • call 1–800-MEDICARE (1−800−633−4227) to request that your dis­en­roll­ment be processed over the phone; or
  • call the Social Secu­rity Admin­is­tra­tion or visit your Social Secu­rity Office to file your dis­en­roll­ment request.

In most cases, you are dis­en­rolled the month after your request is made as long as your request was filed before the 10th day of the month. If your request was made after the 10th of the month, you will be dis­en­rolled the first day of the second cal­endar month after your request was made.

You need not fill out a dis­en­roll­ment form if you decide to join another man­aged care plan. You will be auto­mat­i­cally dis­en­rolled from your old plan when your new plan enroll­ment becomes effective.

After you leave Medicare man­aged care, you auto­mat­i­cally return to the reg­ular Medicare pro­gram. It is very likely you will be able to con­tinue seeing the same doc­tors and other providers you were seeing in the man­aged care plan, if this is your wish.

Avoiding the Medigap Gap

One risk of enrolling in Medicare man­aged care is that when you leave you may not be eli­gible for the Medigap policy you had before you shifted to Medicare man­aged care. When you return to reg­ular Medicare, you are only guar­an­teed the right to buy a Medigap policy des­ig­nated “A”, “B”, “C”, or “F” that is offered by insurers in your state. None of these policy types offers a pre­scrip­tion drug plan. Medigap poli­cies that con­tain pre­scrip­tion drug cov­erage are avail­able, but insurers may refuse to sell you a policy because of your health status, may impose waiting periods for pre-existing con­di­tions, or may charge you more based on these con­di­tions. How­ever, insurers cannot refuse you cov­erage for even the more gen­erous Medigap poli­cies pro­vided cer­tain con­di­tions are met:

  • The Medigap policy you dropped is still being sold by the same insur­ance com­pany; and
  • This was the first time you had ever been enrolled in any kind of Medicare man­aged care plan; and
  • You leave (dis­en­roll from) the man­aged care plan within 12 months of joining the plan; and
  • You apply for your pre­vious Medigap policy no later than 63 days after cov­erage from your man­aged care plan terminates.

Before you dis­en­roll from your man­aged care plan you should make sure the Medigap policy you had is still avail­able from the orig­inal insurer.

Plan With­drawals From Medicare

Man­aged care plans vol­un­tarily enter into 12-month con­tracts (Jan­uary – December) with the Medicare pro­gram to serve Medicare enrollees. Each year, man­aged care plans can choose whether or not to renew their con­tracts, and they gen­er­ally must notify Medicare offi­cials by July 1 if they are not going to renew. Cov­ering Medicare patients has not turned out to be as lucra­tive as some insurers had hoped it would be. As a con­se­quence, many man­aged care plans have with­drawn from the Medicare pro­gram, to such a degree that Medicare ben­e­fi­cia­ries in many parts of the country no longer have access to a man­aged care plan of any kind. Thou­sands of former man­aged care enrollees have been forced to return to reg­ular Medicare, with many of them losing pre­scrip­tion drug coverage.

Pre­scrip­tion Drug Cov­erage (Medicare Part D)

The first-ever fed­er­ally sub­si­dized drug pro­gram for seniors, in which pri­vate health insurers will offer lim­ited insur­ance cov­erage of pre­scrip­tion drugs to elderly and dis­abled Medicare recip­i­ents, took effect Jan­uary 1, 2006. The drug ben­efit is avail­able only through insurers that con­tract with Medicare to market drug plans.

What does the drug ben­efit cost and what do you get?

Medicare recip­i­ents who elect to be cov­ered by the drug ben­efit will pay pre­miums aver­aging $27.93 a month in 2008. This is an average; some plans will charge more, some less. Some plans will report­edly charge pre­miums of $20 a month or even less.

After meeting a $275 (in 2008) deductible, you will pay 25 per­cent of drug costs up to $2,510 (in 2008) in a year, with Medicare footing the bill for the other 75 per­cent. The plan will pay $1,682.25 and you will pay $558.75. Cov­erage will then stop com­pletely until total out-of-pocket spending for cov­ered drugs reaches $4,050 (in 2008). (This cov­erage gap is some­times called the “doughnut hole”.) In other words, after you reach the $2,510 limit noted above, you will be respon­sible for cov­ering the next $3,216.25 (in 2008) in drug costs your­self. Once total spending for your cov­ered drugs exceeds $5,726.25, cov­erage will kick back in, with Medicare paying about 95 per­cent of costs above $5,726.25 (called “cat­a­strophic coverage”).

This means that ben­e­fi­cia­ries must have $4,050 in out-of-pocket costs in 2008 to reach the $5,726.25 threshold, at which point the program’s cat­a­strophic cov­erage takes effect. This $4,050 figure is the sum of the $275 deductible plus 25 per­cent of costs up to $2,510 ($558.75) plus the $3,216.25 that must be spent before you can get out of the doughnut hole. One way to avoid the cov­erage gap is to pick a plan with low drug prices, since it is accu­mu­lating drug costs that brings you closer to the gap — not low pre­miums, co-payments, or deductibles. (We are describing Medicare’s basic pre­scrip­tion drug cov­erage, which all insurers must offer. Insurers may also offer more gen­erous cov­erage and charge a higher pre­mium for it.)

Bear in mind that only pay­ments for drugs that are cov­ered by your plan (see below) count towards the out-of-pocket threshold. Also, any help with paying for Medicare Part D costs that you receive from an employer health plan or other insur­ance does not count toward this limit. Drugs pur­chased abroad (such as from Canada) will not be cov­ered by the Medicare ben­efit and will not count toward the out-of-pocket limit.

What will you save?

For­tu­nately, you don’t need an advanced degree in sta­tis­tics to deter­mine what the drug ben­efit will mean to you. AARP, which used its con­sid­er­able polit­ical might to assure pas­sage of the new drug ben­efit, has cre­ated a cal­cu­lator for ben­e­fi­cia­ries to deter­mine their poten­tial sav­ings under Medicare Part D. (Note that the cal­cu­la­tions apply only to indi­vid­uals who pay 100 per­cent of their pre­scrip­tion drug costs. Results will not be accu­rate for low-income Medicare ben­e­fi­cia­ries or those who cur­rently have some form of pre­scrip­tion drug coverage.)

Will drugs you take be covered?

All Part D enrollees should have at least two Medicare pri­vate drug plans to choose from. The insurers choose the med­i­cines — both brand-name and generic — that they will include in a plan’s “for­mu­lary,” the roster of drugs the plan covers and will pay for. How­ever, each plan for­mu­lary must include at least two drugs in each drug class, and must cover a majority of the drugs in cer­tain classes, such as anti­de­pres­sants and anti-cancer agents.

Since each drug plan offers a dif­ferent for­mu­lary, and the same drug may vary in price from plan to plan, the most impor­tant job for a Medicare ben­e­fi­ciary signing up for Part D is to deter­mine whether the pre­scrip­tion drugs they need – or antic­i­pate needing — are cov­ered under a par­tic­ular plan and how much they cost.

Plans differ in the monthly pre­miums they charge, deductibles, the drugs they cover, the cost of those drugs, lim­i­ta­tions on drug pur­chases, and the con­ve­nience of the plan’s phar­macy net­work, among other fac­tors. A com­par­ison tool is avail­able on Medicare’s Web site www.medicare.gov that allows you to search for Medicare pri­vate drug plans in your region and com­pare their costs, cov­ered drugs and phar­macy net­works. The infor­ma­tion is also avail­able by calling 1–800-MEDICARE. In addi­tion, the Medicare & You 2007 hand­book pro­vides infor­ma­tion about the Medicare pri­vate drug plans in your area. You can also click here for a Drug Plan Com­par­ison Work­sheet that allows ben­e­fi­cia­ries to note impor­tant infor­ma­tion about each plan, com­pare the plans side by side, and iden­tify the one that best meets their needs.

But it’s pos­sible that all your dili­gent research could come to nothing because after you have enrolled in what seems to be the best plan, the plan may dis­con­tinue cov­erage or increase the cost of any par­tic­ular drug! Can you then switch plans? Only those eli­gible for both Medicare and Med­icaid (see below) may switch plans when­ever they want. Other ben­e­fi­cia­ries will be locked into their choice for a full year; how­ever, you won’t lose cov­erage for any drugs you are cur­rently taking.

If a com­pany drops cov­erage for a drug, it must con­tinue to cover par­tic­i­pants cur­rently taking that drug until the end of the year. There are some excep­tions — for example, if the drug is deter­mined to be unsafe or a lower-cost generic drug comes on the market.

Medicare Part D does not cover cer­tain drugs, including bar­bi­tu­rates and ben­zo­di­azepines, which are pre­scribed for older people to treat insomnia, seizure dis­or­ders, anx­iety, panic attacks, and muscle spasms. States have the option of pro­viding Med­icaid cov­erage for the excluded drugs.

Each Medicare drug plan will likely give you a list of local phar­ma­cies where you can obtain their cov­ered drugs.

Who may enroll?

Anyone who has either Medicare Part A or Medicare Part B (or both) can get Medicare Part D, Medicare’s pre­scrip­tion drug cov­erage. Bear in mind, how­ever, that Medicare Part D will not pay for drugs that could have been paid for under Medicare Part A or Medicare Part B. These drugs will not be cov­ered even if the ben­e­fi­ciary does not have either Part A or Part B.

When should you enroll?

To avoid a penalty, you need to enroll during your Ini­tial Enroll­ment Period (IEP). Your IEP for Part D is the same as for Part B. It is a seven-month period that includes the three months before the month you become eli­gible, the month you are eli­gible and three months after the month you become eligible.

How do you enroll?

Once you have chosen the Medicare pri­vate drug plan you want to enroll in, you can con­tact the com­pany offering the plan and ask for a paper appli­ca­tion, or com­plete an online appli­ca­tion on the plan’s Web site, if the plan allows online appli­ca­tions. The online appli­ca­tion also may be avail­able on Medicare’s Web site www.medicare.gov.

If you cannot enroll your­self, a rep­re­sen­ta­tive who is autho­rized under state law can enroll for you. This could include a health care proxy, an agent acting under a power of attorney, or another sur­ro­gate deci­sion maker as defined by state law.

If you are in a Medicare HMO or PPO, you can enroll in a plan offered by the com­pany that spon­sors your Medicare health plan.

Late enroll­ment penalties

Medicare ben­e­fi­cia­ries may be sub­ject to sig­nif­i­cant finan­cial penal­ties for late enroll­ment. For every month you delay enroll­ment past the Ini­tial Enroll­ment Period, the Medicare Part D pre­mium will increase at least 1 per­cent. For example, if the pre­mium is $40 a month, and you delay enroll­ment for 15 months, your pre­mium penalty would be $6 (1 per­cent x 15 x $40 = $6), meaning that you would pay $46 a month, not $40, for cov­erage that year and an extra $6 a month each suc­ceeding year.

Ben­e­fi­cia­ries are exempt from these penal­ties if they did not enroll because they had drug cov­erage from a pri­vate insurer, such as through a retire­ment plan, at least as good as Medicare’s. This is called “cred­itable cov­erage.”? Your insurer should have let you know if their cov­erage will be con­sid­ered cred­itable. In 2008, indi­vid­uals who qualify for extra help with paying for pre­miums and deductibles, will not have to pay a penalty even if they enroll late. To see if you qualify for extra help, click here.

Sub­si­dies for low-income beneficiaries

Assis­tance for low-income Medicare ben­e­fi­cia­ries is avail­able to help them pay the pre­miums, deductibles, co-payments and cov­erage gap of the new drug ben­efit. In fact, the new pro­gram offers the greatest ben­efit to those with the lowest incomes, who could pay next-to-nothing for their drugs. For more on this, click here.

What if you’re enrolled in both Medicare and Medicaid?

Many low-income indi­vid­uals have cov­erage under both Medicare and Med­icaid. Med­icaid had been cov­ering pre­scrip­tion drugs for these “dual eli­gi­bles,” but the law changed that. Begin­ning Jan­uary 1, 2006, Med­icaid stopped cov­ering pre­scrip­tion drugs.

If dual eli­gi­bles do not enroll in a plan them­selves, the Depart­ment of Health and Human Ser­vices auto­mat­i­cally enrolls them in a plan. If you had orig­inal Medicare, you will have been enrolled in a stand-alone drug plan whose pre­mium is at or below the stan­dard plan pre­mium in your area. If you had an HMO or PPO, you will have been enrolled in the lowest pre­mium pre­scrip­tion drug plan offered by that company.

If you are a dual eli­gible, you should make sure the plan you were assigned covers the drugs you need and the phar­ma­cies you visit. If it doesn’t, you will need to choose a dif­ferent plan. Call 1–800-MEDICARE or go to www.medicare.gov to com­pare plans.

If you are a dual eli­gible enrolled in a drug plan that stops cov­ering a drug you need, you can change your drug plan once a month. As noted above, other ben­e­fi­cia­ries are locked into their choice for a full year.

The program’s impact on Medigap drug coverage

Three Medigap plans cov­ered pre­scrip­tion drugs (Plans H, I, and J). If you have one of these plans, you have sev­eral options. You can do one of the following:

  • Keep your Medigap policy and not enroll in the Medicare pre­scrip­tion drug benefit.
  • Keep your Medigap policy and enroll in the Medicare pre­scrip­tion drug benefit.
  • Switch your Medigap policy and enroll in the Medicare pre­scrip­tion drug benefit.

The three Medigap plans offering drug cov­erage cannot be sold after Jan­uary 1, 2006, to anyone eli­gible for Medicare Part D. The plans may be sold without the pre­scrip­tion drug cov­erage. How­ever, existing Medigap poli­cies may be renewed. But be aware that if you keep your Medigap policy and later decide you want to enroll in Medicare, you may have to pay a pre­mium penalty. You won’t have to pay a penalty if your Medigap plan is con­sid­ered as good as the Medicare pre­scrip­tion drug plan. Medigap issuers should have send notice to let you know if your Medigap plan is as good as Medicare pre­scrip­tion coverage.

If you decide to enroll in the Medicare pre­scrip­tion drug ben­efit, you can either choose a dif­ferent Medigap policy or you can keep your cur­rent Medigap policy and drop the drug ben­efit. If you keep your cur­rent policy, your Medigap pre­mium will be adjusted to reflect the elim­i­na­tion of the drug benefit.

If you want to enroll in the Medicare pre­scrip­tion drug plan and switch Medigap plans, you can enroll in Medigap Plans A, B, C, F, or two new Medigap Plans, K or L.

For more on the inter­ac­tion of Medigap and the new drug ben­efit, click here.

What if you already get retiree drug cov­erage from your former employer?

Be careful. Be very, very careful. If you sign up for Medicare Part D, you will lose your company’s retiree drug cov­erage, and some com­pa­nies will cancel your med­ical insur­ance as well. If your retiree drug cov­erage is “cred­itable” – that is, if it is equal to or better than what Medicare is offering — then you won’t have to pay a late-enrollment penalty if you decide to switch to Medicare Part D later. In other words, there’s no rush and don’t let a sales­person steam­roll you into signing up for Medicare’s ben­efit. Even if it isn’t “cred­itable,” you still need to care­fully con­sider your options. If you sign up for a Medicare drug plan and lose your med­ical insur­ance in the process, you may not be able to get it back. Before you sign up, ask your employer if you can drop your drug cov­erage without losing your other sup­ple­mental insur­ance. You should have gotten a letter stating whether or not your former employer’s plan’s cov­erage is “creditable.”

Should you sign up?

For those who have high drug costs and no drug cov­erage now, or who qualify for a low-income sub­sidy (see above), Medicare Part D may be a huge help. The poorest among the elderly and dis­abled will pay vir­tu­ally nothing for their drugs.

For those who may not be able to afford the pre­mium and who don’t have high drug costs, it’s a tougher call. Those who can afford it may decide to buy into the pro­gram even if they don’t have high drug costs as insur­ance pro­tec­tion against run­away costs later. But those who already have drug cov­erage through a pri­vate plan that they believe will con­tinue need to closely com­pare the ben­e­fits (see sec­tion above). The ben­efit they have now may well be richer than what Medicare is offering. Those who con­tinue with a drug plan that is equal to or better than Medicare’s will not be assessed a late enroll­ment penalty. Those who sign up with Medicare Part D will lose their cur­rent drug cov­erage and risk losing all their health ben­e­fits under the pri­vate plan.

Bear in mind that except for low-income ben­e­fi­cia­ries, the drug ben­efit will not, and never was intended to, pay for all pre­scrip­tion drug costs. Ben­e­fi­cia­ries will still shoulder a large share of those expenses. A study pub­lished in Health Affairs con­cluded that the average poten­tial enrollee is expected to pay 44 per­cent of her drug costs with her own money. The researchers found that 38 per­cent of ben­e­fi­cia­ries will have pre­scrip­tion expenses high enough to reach the $2,510 ben­efit cutoff, and that they will end up cov­ering 67 per­cent of their total drug costs with their own money.

Restric­tions on drug plan marketing

As noted, bil­lions of dol­lars are at stake in con­vincing Medicare recip­i­ents to sign up for this new ben­efit. The Cen­ters for Medicare & Med­icaid Ser­vices (CMS) has issued mar­keting guide­lines for com­pa­nies offering pre­scrip­tion drug plans. Approved drug plans are pro­hib­ited from making door-to-door sales calls or sending unso­licited e-mails. Plans also must comply with the National Do-Not-Call Reg­istry rules, honor “do not call again” requests, and abide by fed­eral and state calling hours and any other rel­e­vant require­ments. (Fed­eral rules do not allow tele­mar­keters to call before 8 a.m. or after 9 p.m. State rules may differ.)

Plan mar­keting rep­re­sen­ta­tives are not allowed to request per­sonal infor­ma­tion such as Social Secu­rity Num­bers, bank account num­bers, or credit card numbers.

Beware of scams

Con artists are already using the new drug ben­efit as a wedge to con­vince unsus­pecting Medicare recip­i­ents to part with per­sonal infor­ma­tion like bank account num­bers. Res­i­dents of at least 13 states have reported a scam in which crim­i­nals attempt to sell fake Medicare pre­scrip­tion drug cards for the Part D ben­efit. Since plans can’t market until October, any con­tacts before that time are sus­pect. Anyone who is unsure about a con­tact should call Medicare at 1–800-MEDICARE.

Social Secu­rity will be con­tacting low-income Medicare recip­i­ents who have incom­plete appli­ca­tions or who haven’t sent one in. Social Secu­rity rep­re­sen­ta­tives gen­er­ally will not ask for Social Secu­rity num­bers, bank account num­bers, credit card num­bers or life insur­ance policy num­bers. If ben­e­fi­cia­ries are unsure a caller is really from Social Secu­rity, they can verify the call by con­tacting the agency at 1−800−772−1213.

For more information …

The Medicare drug ben­efit is a com­pli­cated pro­gram (the program’s rules and explana­tory mate­rials run to 1,172 pages). No single article can address all the ques­tions or issues that ben­e­fi­cia­ries may have. Fol­lowing are some sources for more detailed information:

The National Cit­i­zens’ Coali­tion for Nursing Home Reform (NCCNHR) has devel­oped two new con­sumer fact sheets on Medicare Part D, one for nursing home res­i­dents and one for assisted living res­i­dents. These fact sheets help con­sumers under­stand the who, what, and where of Medicare Part D in consumer-friendly lan­guage. They are in a ques­tion and answer format and can be accessed via the NCCNHR web­site at http://www.nccnhr.org/action_center/366_1807_10866.cfm.

2008 Medicare & You Hand­book, Cen­ters for Medicare & Med­icaid Services.

Medicare Drug Cov­erage 101: Every­thing You Need to Know About the New Medicare Pre­scrip­tion Drug Ben­efit, The Medicare Rights Center.

The New Medicare Pre­scrip­tion Drug Cov­erage: What You Need to Know, AARP.

The Facts About Medicare Pre­scrip­tion Drug Plans, Cen­ters for Medicare & Med­icaid Services.

The Center for Medicare Advocacy’s Medicare Part D page.

Def­i­n­i­tions of Selected Health Insur­ance Ter­mi­nology Under Medicare Part D, Center for Medicare Advo­cacy, Inc.

AARP’s Drug Ben­efit Calculator

Medigap Update, The Center for Medicare Advocacy.

Resources on the Medicare Pre­scrip­tion Drug Ben­efit, Kaiser Family Foundation.

Inter­ac­tive map for state-specific infor­ma­tion on Medicare Part D, National Mental Health Association.

(Some of the above doc­u­ments are in PDF format. If you do not have the free PDF reader installed on your com­puter, down­load it here.)

Have fur­ther ques­tions about Medicare? The Medicare Rights Center oper­ates a toll-free hot­line where you can get answers from coun­selors. The hot­line is open Monday through Thursday, 9am-2pm Eastern Time. Call (800) 333‑4114.