Does Your Car Insurance Carrier Penalize You When You Were Not At Fault?

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The Consumer Federation of America recently released new research that shows that safe drivers often see car insurance increases when they are involved in accidents  caused by other drivers.

car_insuranceAccording to the news release, in this new trend, some insurance carriers are penalizing their own customers when their customer did nothing wrong. It used to be that if you were involved in a collision that was not your fault, your own insurance company would not raise your rates. Makes perfect sense. Why should you be penalized when you did nothing wrong?

However, recently, a number of insurance companies decided to increase their profits by hitting their customers with significantly increased premiums when they had the misfortune to be involved in a crash that was not their fault. Two of the biggest New York carriers, Progressive and GEICO, were among the worst offenders of this new policy.

imagesInnocent drivers who don’t cause accidents should not be charged more because someone else hit them, J. Robert Hunter, CFA’s director of insurance and the former insurance commissioner of Texas, said in the news release. “Most people know that if they cause an accident or get a ticket they could face a premium increase, but they don’t expect to be punished if a reckless driver careens into them.”

CFA urged lawmakers around the country to prohibit penalties on innocent drivers. “Penalizing safe drivers hit by another car is not only very unfair; it also discourages them from filing legitimate claims,” Hunter said. “Lawmakers and regulators need to protect consumers from being punished when they’ve done nothing more than use the policy they have already paid for.”

CFA compared two good drivers – the only differences reflected in their socio-economic circumstances rather than their driving records – and found the following:

  • Higher-income drivers paid $78 more on average after a not-at-fault accident.
  • Moderate-income drivers paid $208 more on average after a not-at-fault accident.
  • Higher-income drivers faced a 6.6% penalty on average after a not-at-fault accident.
  • Moderate-income drivers faced a 9.6% penalty on average after a not-at-fault accident.
  • Excluding State Farm customers, who were never penalized, the average surcharges jumped to $99 (8.3%) for higher-income drivers and $264 (12.1%) for moderate-income drivers.

My suggestion: Contact your insurance agent and ask if your carrier has a policy of increasing premiums in not-at-fault crashes?

If so, I recommend you contact other insurance carriers as there are many carriers who do not increase premiums in this situation.

Thanks for reading,

Jim

___________________________________

James B. Reed
NY & PA Injury & Malpractice Lawyer
Ziff Law Firm, LLP
Office: (607)733-8866
Toll-Free: 800-ZIFFLAW (943-3529)
Blogs: NYInjuryLawBlog.com and
            NYBikeAccidentBlog.com

 


New Drone Pilots Need To Follow Regulations, Be Safe, Says NY and PA Injury Lawyer

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As winter turns to spring in the Twin Tiers and people of all ages get ready to fly the new drone they got for Christmas, I would encourage all new owners of all ages to do some homework, if they haven’t already, before taking to the air.

113154-fullDrones are not toys. If a child will be flying the drone, prepare the child. Drones in the wrong hands can damage property, injure and kill people on the ground, and endanger passing commercial aircraft. It’s a HUGE responsibility, and in careless or uneducated hands, drones can be a dangerous weapon that could lead to criminal charges and lawsuits for the operator and their family. As an experienced personal injury lawyer, I know drones are going to be a big problem for those who don’t respect the power they possess in a drone.

I will say it again: It’s NOT a toy.

A few basics you need to know right now:

Go to the FAA website and look at the rules and regulations on drones. (Click on Part 107 for a summary of the rules and regulations.)

  • You need to register the drone – that is something a lot of people don’t know. The buyer should have been told that when they bought the drone but if not, Remember: Ignorance of the law is no defense.  You can register your drone here.  The good news?  It only costs $5.
  • You must have visual identification of your drone at all times. If you can’t see your drone, you are not operating it properly and you can be subject to penalties and fines.
  • You must not operate your drone over other people, under a covered structure or inside a covered stationary vehicle.
  • Daylight-only operations, or civil twilight (30 minutes before official sunrise to 30 minutes after official sunset, local time) with appropriate anti-collision lighting.
  • Your drone can’t exceed 100 mph or weigh more than 55 lbs.

Most of the new Twin Tiers drone operators will be recreational users. You have to register your drone with the FAA but you don’t need any special license operate it, like commercial users do. A handy site for recreational users is here.

Here are the website’s safety guidelines for small unmanned aircraft systems (sUAS):

  • Follow community-based safety guidelines, as developed by organizations such as the Academy of Model Aeronautics (AMA).
  • Fly no higher than 400 feet and remain below any surrounding obstacles when possible.
  • Keep your sUAS in eyesight at all times, and use an observer to assist if needed.
  • Remain well clear of and do not interfere with manned aircraft operations, and you must see and avoid other aircraft and obstacles at all times.
  • Do not intentionally fly over unprotected persons or moving vehicles, and remain at least 25 feet away from individuals and vulnerable property.
  • Contact the airport and control tower before flying within five miles of an airport or heliport.
  • Do not fly in adverse weather conditions such as in high winds or reduced visibility.
  • Do not fly under the influence of alcohol or drugs.
  • Ensure the operating environment is safe and that the operator is competent and proficient in the operation of the sUAS.
  • Do not fly near or over sensitive infrastructure or property such as power stations, water treatment facilities, correctional facilities, heavily traveled roadways, government facilities, etc.
  • Check and follow all local laws and ordinances before flying over private property.
  • Do not conduct surveillance or photograph persons in areas where there is an expectation of privacy without the individual’s permission (see AMA’s privacy policy).

Do your homework, and be prepared before you take your first flight.

It’s a big responsibility. It’s not a toy.

Thanks for reading,

Jim

___________________________________

James B. Reed
NY & PA Injury & Malpractice Lawyer
Ziff Law Firm, LLP
Office: (607)733-8866
Toll-Free: 800-ZIFFLAW (943-3529)
Blogs: NYInjuryLawBlog.com and
            NYBikeAccidentBlog.com

Ziff Law Collecting Winter Clothing For Twin Tiers Families

Help us fill our Mitten Trees with winter clothing now through Dec. 5.

Help us fill our Mitten Trees with winter clothing now through Dec. 5.

The Ziff Law Firm is collecting new winter clothing for Twin Tiers families as part of its Mitten Tree holiday program.

The law firm is asking local residents to buy and donate new hats, mittens and scarves for all ages. The items can be left under two Christmas trees in the law firm’s lobby at 303 William St. weekdays during business hours.

All items that are collected will be donated to the Samaritan Center, at Mount Zoar and South Main streets in Elmira, for the holiday season.

All those who donate will be entered into a drawing for a chance to win one of two $50 prepaid credit cards.

“The Ziff Law Firm likes to help Twin Tiers families every holiday season, and we are told there is always a critical need for hats, scarves and gloves for all ages,” said Annette Viselli Thorne, a paralegal in the law firm and the event’s organizer.

The drive continues through Dec. 5, when the two winners will be drawn and announced, and the items will be donated.

Thanks for reading and helping your neighbors!

Jim

___________________________________

James B. Reed
NY & PA Injury & Malpractice Lawyer
Ziff Law Firm, LLP
Office: (607)733-8866
Toll-Free: 800-ZIFFLAW (943-3529)
Blogs: NYInjuryLawBlog.com and
            NYBikeAccidentBlog.com

 


NY Injury Lawyer Wins $550,000 Jury Verdict For Elmira Woman Injured In Rochester Hospital Fall

Highland Hospital in Rochester.

Highland Hospital in Rochester.

A six-person Chemung County court jury awarded an 83-year-old Elmira woman $550,000 Friday afternoon as a result of a 2013 fall at Highland Hospital in Rochester. Christina Sonsire of the Ziff Law Firm represented the woman in the one-week trial.

Christina Sonsire.

Christina Sonsire.

The jury of three men and three women deliberated for less than 20 minutes before returning with the verdict in response to a personal injury lawsuit filed in Chemung County’s State Supreme Court in Elmira.

Judge Judith O’Shea presided over the trial and attorney James Wolford of the Wolford Law Firm in Rochester represented Highland Hospital and its corporate owners, Strong Health MCO, LLC, and Strong Partners Health System Inc.

“The jury’s award sends a huge message to Highland Hospital and other regional medical providers that if they are going to encourage people to come for treatment, they need to take basic steps to make sure their facilities are safe,” Christina said. “My client will have to live with chronic limitations from a shoulder injury for the rest of her life, something that greatly interferes with her ability to care for her daughter with disabilities.”

The Elmira woman fell shortly before 6 a.m. on Oct. 16, 2013, while helping her daughter get into a wheelchair in a parking garage near the hospital’s emergency entrance.

“Highland Hospital allowed cement parking stops to be placed inside a pedestrian walkway that bordered the handicapped parking stalls. The parking stops were the same color as the parking garage floor, and lighting in the area was grossly inadequate. My client – who was told to report to Highland Hospital in the early morning for her cancer surgery – was walking near her car when she tripped,” Christina said.

“As a result, my client suffered a severe fracture of her left shoulder, leaving her with a significant loss of range of motion. These limitations make it very challenging for her to care for her daughter in the manner she did before the fall.”

The trial was about much more than the placement of parking stops, Christina said.

“When my client first learned she had cancer, her Elmira-area doctor told her she needed to seek treatment in a bigger city. She decided to go to Rochester, just like many people from our area choose to do,” Christina said. “This case showed Highland Hospital and other regional providers who invite people to travel for their medical services need to do much more to make sure their patients are safe.

“The managers of Highland’s maintenance and security departments were unable to provide any inspection or maintenance records for the area where she fell, they offered inconsistent testimony regarding very basic safety measures in the parking garage, and they even tried to shift the blame to my elderly client by claiming she should have used a flashlight when she got out of her car. Taken together, Highland Hospital gave the impression in the trial that my client’s well-being was not important to them – and the jury took notice.

Twin Tiers residents can be confident that Ziff Law lawyers are capable of achieving big-city results,” Christina said. “We are not afraid to stand up to big corporations that cause people in our community to suffer injustices. It’s not always easy to do, but the alternative – allowing things like this to happen without doing what we can to bring them to light – would be the greatest injustice of all.”

Thanks for reading!

Jim

___________________________________

James B. Reed
NY & PA Injury & Malpractice Lawyer
Ziff Law Firm, LLP
Office: (607)733-8866
Toll-Free: 800-ZIFFLAW (943-3529)
Blogs: NYInjuryLawBlog.com and
            NYBikeAccidentBlog.com

 


Go Car-Less For Two Weeks During 2016 Car-Free Challenge

chemung4

Can you make it most or all of two weeks without driving your car and find alternate ways to get to work, shop and live the rest of your life?

If you are up for the challenge in Chemung, Steuben, Tompkins and Schuyler counties, join the 2016 Car-Free Challenge from Sept. 22 through Oct. 5 and learn about some of the other ways to get around besides as a pedestrian or bicyclist. Check out carpooling resources and mass transit options at the website.

chemung-how-it-works-01To participate, click here and find the link to your Twin Tiers county. You will be asked to register, and to be eligible for drawings, you will need to log at least one car-free effort every day in the two-week period.

Every time during the two weeks that you ride a bike, walk, ride a bus or carpool instead of driving alone, log an entry on the website. To be eligible for a grand prize drawing, you must have at least three days of car-free efforts in the two weeks.

Keep track of your car-free mileage so organizers know how many miles were saved by all participants!

Check out 511NY Southern Tier Rideshare, a free resource to help you find carpool partners who live or work in Steuben and Chemung counties.  When you sign up for ride-matching, you’ll join other riders and drivers in a database. You will save money and be eligible to enter a raffle to win a $25 grocery store gift card when you register for carpooling.

The announcement of the grand prize winner will be at 10 a.m. Oct. 11 at the meeting of the Chemung County Coordinated Transportation Committee at the Corning Community College campus in Elmira at 318 Madison Ave.

Thanks for reading.

Jim

___________________________________

James B. Reed
NY & PA Injury & Malpractice Lawyer
Ziff Law Firm, LLP
Office: (607)733-8866
Toll-Free: 800-ZIFFLAW (943-3529)
Blogs: NYInjuryLawBlog.com and
            NYBikeAccidentBlog.com

Ziff Law Lawyers Fighting In Albany For NY Families

 

tort reform art

Christina Sonsire and Adam Gee of the Ziff Law Firm recently went to Albany to fight for grieving families in New York State – like Craig and Melissa Storms, who lost their 2-year-old son in a hospital emergency room.

“Knowing that the same family could recover if they lived just across the border in Pennsylvania due to its strong wrongful death laws makes it even tougher for us to deal with families in New York,” said Adam Gee.

“Knowing that the same family could recover if they lived just across the border in Pennsylvania due to its strong wrongful death laws makes it even tougher for us to deal with families in New York,” said Adam Gee.

Christina and Adam lobbied with other members of the New York State Trial Lawyers Association in the New York State Legislature to fight for reforming New York’s 153-year-old wrongful death law, something the lawyers at Ziff Law have been doing for nearly a decade.

“We have been to Albany numerous times to fight for justice for those who lose a loved one due to negligence. It’s one battle we will never stop waging until the laws in New York finally improve,” Christina said.

Under the present wrongful death statute in New York, the assessment of damages is based almost exclusively on expected future income, something that is very biased toward the state’s highest-earning residents. Worse, New York is one of only seven states that do not compensate family members for their grief and sorrow.

“The reality is that New York law discriminates against people who are very young, retired or out of the work force, such as stay-at-home parents or people with disabilities,” said Christina Sonsire. “The families of people who are not actively engaged in the work force have little to no claim for wrongful death in New York.”

“The reality is that New York law discriminates against people who are very young, retired or out of the work force, such as stay-at-home parents or people with disabilities,” said Christina Sonsire. “The families of people who are not actively engaged in the work force have little to no claim for wrongful death in New York.”

“The reality is that New York law discriminates against people who are very young, retired or out of the work force, such as stay-at-home parents or people with disabilities,” Christina said. “The families of people who are not actively engaged in the work force have little to no claim for wrongful death in New York.”

Having to tell a family that we cannot take a case because their loved one’s life is worthless in the eyes of New York State law is a very difficult thing to do, Adam said. “Knowing that the same family could recover if they lived just across the border in Pennsylvania due to its strong wrongful death laws makes it even tougher for us to deal with families in New York.”

The tragic case of 2-year-old Zachary Storms highlights the discriminatory nature of New York’s wrongful death law.

Zachary’s story is heartbreaking.

Craig and Melissa Storms rushed their child to a hospital emergency room because they feared he may have ingested some red and blue dye from a child’s chemistry set.

They did all the right things. They consulted with the American Association of Poison Control Centers, which recommended, to be safe, that they take the child to a local hospital for precautionary treatment.

Things turned nightmarish quickly.

The Poison Control Centers urged “observe-only” to the hospital, but instead, the doctor forced young Zachary to drink an activated charcoal solution. He vomited and refused to drink more and the hospital put a gastrointestinal tube down his throat and poured so much liquid that it filled his throat, stomach, and lungs, killing him almost instantly.

“He was running around the emergency room, playing. Then he was dead,” said Melissa Storms.

“This is about justice and holding the people who caused his death accountable,” said Craig Storms.

However, New York’s wrongful death law only values financial loss, not human loss. A toddler, Zachary clearly was not earning any income, and his young age made it too speculative to project what he would make in the future. Therefore, under New York’s current wrongful death law, Zachary’s life was worthless.

When Congress established the Sept. 11th Victim Compensation Fund, it circumvented the law so surviving victims and victims’ families could be properly compensated. “Congress understood New York’s law is antiquated, and doing something like denying compensation to the parents whose children died that day was just wrong,” said Christina.

It’s time for New York State to do the same and take a giant step toward civil justice reform.

The lawyers at the Ziff Law Firm will not stop fighting for families until New York State changes this law.

Contact your local state representative and tell them about Zachary and why it’s important to modernize the state’s wrongful death law.

Thanks for reading.

Jim

___________________________________

James B. Reed
NY & PA Injury & Malpractice Lawyer
Ziff Law Firm, LLP
Office: (607)733-8866
Toll-Free: 800-ZIFFLAW (943-3529)
Blogs: NYInjuryLawBlog.com and
            NYBikeAccidentBlog.com

 


Is Your Surgeon Operating On A Second Patient At The Same Time?

surgery photo

Here is a new practice that Twin Tiers residents should remember when they, their family or their friends are facing medical procedures in a local hospital: concurrent surgery.

Last fall the Boston Globe newspaper reported Massachusetts General Hospital has surgeons who are performing surgery in two operating rooms at the same time. It’s called double-booking.

mass-generalDouble booking is a very controversial and risky procedure that is apparently an open secret in hospitals. But patients are rarely told. The surgeon responsible for the patient relies on a general surgeon or surgeon-in-training as he or she goes from room to room, performing multiple operations at the same time.

There is a lot of disagreement in the medical community over both the ethics and safety of double-booking. Let’s face it – it’s clearly done to make money and get as many patients through operating rooms in the shortest amount of time possible.

As the Boston Globe reports: Hospitals that permit double-booking consider it an efficient way to deploy the talents of their most in-demand specialists while reducing wasted operating room time. For patients, however, it can come as an unsettling surprise — especially when things go wrong.

At the very least, patients have the right to informed consent. In other words, patients must be informed their surgery has been double-booked so that they can make an informed decision as to whether they want to allow it.

It should be very interesting to see what transpires.

Thank you for reading!

Christina Sonsire
[email protected]

 

 


Doctors Struggle To Curb Patients Who Pose Serious Danger To Other Drivers On The Road, Says NY and PA Medical Malpractice Lawyer

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Doctors face a daunting challenge when they are treating a patient who is impaired or has a disability that makes that patient an unsafe driver.

the-information-age-has-enabled-doctors-to-view-patient-data-on-laptops-_1508_608708_0_14091474_500Many doctors will want to get the patients’ keys away from them quickly and without incident, but they have to take great care not to breach that patient’s confidentiality.

Doctors shouldn’t notify the New York State Department of Motor Vehicles without talking with the patient, and with the patient’s permission, notify their family and the DMV, unless the patient has already done so.

Those are some of the key conclusions discussed in a story in the Spring 2016 Dateline newsletter published by the Medical Liability Mutual Insurance Co.

According to Donnaline Richmond, counsel to the company, doctors need to document every step they take to protect themselves and their employer.

Doctors know patients will rarely do what’s required and report a disabling condition to the DMV, Richmond said. So doctors need to inform and warn patients of the risk of their medical condition – and fully document those warnings.

According to Richmond, among the steps doctors should document:

  • How medication or a medical condition make it unsafe for the patient to drive.
  • All attempts to communicate doctors’ concerns to the patients and their families, and their attempts to gain consent from patients.
  • All DMV paperwork completed for the patient, once the doctor has the patient’s written authorization.
  • All phone records from calls to patients and their family members regarding the patients’ inability to drive.
  • Patients’ written authorization to release medical information.
  • Reports to the Commission for the Blind and Visually Handicapped, if it applies.

Thanks for reading.

Christina Sonsire
[email protected]

 

 

 

 

 

 

 

 

 

 

 

 


$9.15 Million: ‘Big City Results’ For Ziff Law Lawyers

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The lawyers at the Ziff Law Firm live for our motto – “Local Lawyers, Big City Results!” – and recently delivered life-changing results for two Twin Tiers families.

Jim Reed.

Jim Reed.

In May, Jim Reed and Christina Sonsire earned settlements topping a total of $9 million in one week. We celebrate those awards at the Ziff Law Firm because justice was served for two families who have waited for justice for years.

“I think there is a perception that in cases where there are substantial damages, either serious injuries or wrongful death, people have to hire lawyers in bigger cities to get the best legal representation,” said Christina, a partner in Ziff Law and a medical malpractice attorney for eight years. “These cases show that we can bring about the best results possible here in Elmira. It feels good to know that Jim, Adam (Gee), and I can perform at the same level or better than attorneys in the region

Christina Sonsire.

Christina Sonsire.

or across the state.”

Jim and Christina can’t talk about the details of their settlements because they are bound by confidentiality agreements, but what’s important now is their clients can start to get on with their lives.

“The public needs to understand that these settlements are not just about big payouts – these are payments for something that has been taken away from our clients: a death that takes away a father, an injury that permanently disables someone so they can never work again,” said Jim, the law firm’s managing partner, who has been a personal injury and medical malpractice attorney for almost 30 years.

Christina’s case was settled for $6.9 million during a one-day, nine-hour mediation hearing with a former judge as mediator, following months of pretrial litigation, depositions and discovery.

Christina had hired a team of top medical experts to assist if the case went to trial, something she believes helped her achieve such a good result. “I was able to retain four of the best experts in the United States – perhaps even the world – in their respective fields, and had discussed the case with a fifth, whom I likely would have called if the matter went to trial.”

According to Christina, the quality of the expert witnesses can make a big difference in getting cases resolved. “When the other side knows you are prepared and ready to present a strong case, the likelihood of settling a case for good value goes way, way up.”

At the mediation, Christina and the defense attorney set up in separate rooms and the mediator guided them to the settlement. “The mediator’s job is to go from room to room with information and try to resolve our differences,” she said. “We were successful in our negotiations.”

Sometimes, such as in this case, defendants require confidentiality as terms of the settlement, she said. “The nature of the damages necessitated that we settle the case for the most money we could achieve because of the seriousness of the damages. We did not want confidentiality to become a sticking point that prevented a successful negotiation. Therefore, agreeing to it was the right decision.”

Jim’s $2.25 million settlement in a fatal car accident case was reached after protracted settlement negotiations, he said. The settlements are a reminder of what is lost on a personal level in personal injury and medical malpractice cases.

“This is not about ‘winning the lottery’ because nobody wins when people have been killed or disabled,” he said. “Every one of my clients would gladly trade their settlement money for the ability to go back to a time before they were injured or a loved one was hurt or killed. Our clients have suffered profound losses and these settlements are an imperfect way to try to make the best of very bad situations.”

Jim takes pride in learning while preparing every case because it makes him a better lawyer. “I worked with a nationally recognized trauma surgeon in this case, and under New York state’s archaic wrongful death law, the information I learned assisted in greatly enhancing the value of my client’s case.”

The hard work by the Ziff Law team resulted in settlements that will help people in great need, Christina said.

“We were able to bring the cases to successful outcomes and that’s what this is really all about,” she said. “We did everything we could to right some really bad wrongs.”

Jim said the settlements show that Ziff Law lawyers are among the best in the state. “Two settlements totaling over $9 million in one week is something I thought I would never see from a small Elmira firm,” he said. “Frankly, that would be a phenomenal result for a huge firm in a big city, so it confirms for me that we have achieved my goal of becoming David and Goliath – a small firm capable of big results! Insurance carriers know the lawyers who are capable of the biggest results, so this achievement will be a powerful benefit to our current and future clients.”

Thank you for reading,

Adam
__________________________________________

Adam M. Gee, Esq.
NY and PA Injury and Malpractice Attorney
The Ziff Law Firm, LLP
303 William Street
Elmira, NY  14901
Phone: (607)733-8866
Fax: (607)732-6062
Email: [email protected]

 

 

 


Feds Put Pressure On Doctors, Hospitals To Make It Easier For Patients To Receive Their Medical Records

the-information-age-has-enabled-doctors-to-view-patient-data-on-laptops-_1508_608708_0_14091474_500

The Obama administration is knocking down the obstacles that Americans face when requesting their own medical records, which will be a big boost in prosecuting medical malpractice cases.

The federal government told doctors and hospitals that in most cases they must provide copies of these records within 30 days of receiving a request. Patients have been able to obtain copies of their records for a long time, but millions of people have complained to federal officials that they were thwarted in trying to exercise that right.

doctor-with-clipboardIn the new guidelines, which were announced recently, patients will not be required to state a reason for requesting their records, and doctors and hospitals cannot deny access out of concern that patients might be upset by the information.

“Based on recent studies and our own enforcement experience, far too often individuals face obstacles to accessing their health information,” said Jocelyn Samuels, the director of the Office for Civil Rights at the Department of Health and Human Services, which enforces federal health privacy standards, in The New York Times. “This must change.”

According to the Times, under the new guidelines, a health care provider cannot require patients to pick up their records in person if they ask that the records be sent by mail or email. A health care provider cannot deny a request for access to health information because a patient has failed to pay medical bills. A doctor or a hospital may charge a fee to cover the cost of copying, but cannot charge for the cost of searching for data and retrieving it.

The rules were issued under the Health Insurance Portability and Accountability Act of 1996. Doctors and hospitals are supposed to provide consumers with access to personal health information within 30 days and, in some cases, can extend the deadline by 30 days. But most requests should be fulfilled in fewer than 30 days, the government said.

Unfortunately, I see this issue firsthand far too often. Many times, people attempt to get their medical records before calling a lawyer. Although this should be a good way to see what the records say quickly, they are often faced with delays of weeks — or even months — before their requests are honored.

Hopefully, these new guidelines will help, though time will only tell whether they can begin to remedy what appears to be a deep and systemic problem.

 

To read more about your rights, click here.

 

A summary of important changes:

Some of the ways in which the new guidance should make it easier for patients include:

  • Doctors and hospitals are not allowed to ask you why you want your records. If you happen to volunteer your reason for requesting your records, they cannot deny you access to your records based on your reason for wanting them.
  • Your doctor or hospital cannot require you to go to the office of facility in person if you request that they mail your records to you.
  • Nor can they require you to use a web portal to request access to your records, because there are still people who do not have internet access.
  • They must provide your records within 30 days. That’s calendar days, not business days. Under certain circumstances, that time limit can be extended by up to 30 days, but you must be notified of the extension within the first 30-day time period.
  • You can be charged a fee for the cost of making paper or electronic copies and postage, but not fees for searching for your records, storage, or retrieval. This applies even if your state laws allow the extra charges.

 

Thanks for reading,

Christina Sonsire

[email protected]